We proudly serve banks and credit unions, schools and educational institutions, healthcare facilities, government organizations, and small businesses across Oklahoma, Texas, Kansas, Arkansas, Missouri, Colorado, New Mexico, and Louisiana.
We specialize in industries that demand reliable and innovative communication and security solutions, including healthcare, education, finance, manufacturing, oil and gas, professional services, and public sector organizations.
Verge has over 20 years of experience in providing advanced communication systems.
Verge serves the communication and collaboration needs of over 100 community banks. We partner closely with local banking and credit union associations to provide education and resources to ensure we’re serving the telephony needs of financial institutions, from single-location banks to multi-state bank networks.
Uniquely positioned to provide telecommunication solutions that are both secure and scalable, Verge serves the VoIP phone system needs of community hospitals, physician offices, dental offices, and healthcare facilities. From secure patient messaging solutions to mass notification systems for Code Blue and other critical incident management situations, we can provide tailored solutions for the diverse communication needs of hospitals and healthcare providers.
Your business is unique, and your communications system should be too. We tailor our solutions – and pricing – to fit your specific operational and budgetary needs. After a thorough needs assessment and evaluation of your existing infrastructure and services, we work together with you to craft a custom solution for your business communication and collaboration goals. We know that protecting your technology investment is critical and will work with you to create a telecom solution that is not only reliable and scalable but also cost-effective.
Yes! Like many products and services, we can help streamline your billing process with monthly invoices emailed to your billing point of contact(s).
We’re here to help. If you have questions or need more information on your monthly statement, reach out to our accounting team via email or phone.
VoIP is a technology that allows you to make and receive calls over the internet instead of traditional phone lines. This enables features like call forwarding, voicemail-to-email, and cost savings compared to legacy phone systems.
Cloud-Based VoIP: Offers scalability, remote access, and minimal maintenance since the provider handles updates and support. Ideal for businesses with remote teams or rapid growth.
On-Premise VoIP: Provides more control over your system with hardware located on-site. Best for businesses with strict compliance requirements or those already equipped with IT resources to manage it.
Cloud PBX: Hosted in the cloud, requiring no on-site hardware. It’s managed by the provider and offers scalability and remote access.
Traditional PBX: On-premises hardware that connects internal phone lines to the PSTN. It requires more maintenance and upfront investment.
A virtual PBX is a cloud-based phone system that provides PBX functionality without on-site hardware. It’s ideal for small businesses and remote teams, offering flexibility, cost savings, and advanced features like auto-attendants and call routing.
An IP PBX (Internet Protocol Private Branch Exchange) offers:
A PBX (Private Branch Exchange) system is a private telephone network within an organization. It allows users to communicate internally and externally while offering features like call transfer, auto-attendants, and voicemail.
IP phones are telephones that use the internet to make and receive calls instead of traditional phone lines. They connect via Ethernet or Wi-Fi and often include features like HD voice quality and integration with business tools.
Depending on your communications environment and functionality requirements, we offer a wide range of IP phone devices including Mitel, Yealink, Cisco, Grandstream, Poly, Fanvil, and Polycom.
IP telephony refers to the use of internet protocols to transmit voice, video, and other communication services. It includes VoIP and other technologies that replace traditional telephone networks with internet-based solutions.
SIP phones are VoIP-enabled devices that use the SIP (Session Initiation Protocol) standard for making and receiving calls over the internet. They offer advanced features like call forwarding, conferencing, and voicemail integration.
SIP Trunking (Session Initiation Protocol) enables businesses to send voice, video, and other unified communications over the Internet. It replaces traditional phone lines with virtual ones, offering cost savings, scalability, and advanced features like call recording and monitoring.
DID is a feature that assigns unique phone numbers to individual employees, departments, or devices within an organization. It allows callers to bypass a receptionist or auto-attendant and connect directly with their intended recipient.
A softphone is a software-based phone that operates on devices like laptops, smartphones, or tablets, allowing users to make and receive calls using VoIP technology. Traditional desk phones require hardware and are limited to a single location.
Call routing directs incoming calls to the appropriate department or individual based on predefined rules, such as time of day, caller location, or language preference. This improves customer service and reduces wait times.
A call queue places incoming calls in line and plays hold music or messages until an agent is available. Advantages include:
Call groups distribute incoming calls to a group of extensions or agents. Calls can be routed sequentially, simultaneously, or based on availability, ensuring no customer call goes unanswered.
IVR is a technology that interacts with callers using voice or keypad inputs to route calls, provide information, or automate tasks. Examples include checking account balances, booking appointments, or accessing customer support options.
IVR (Interactive Voice Response): Lets callers interact using voice or keypad inputs, such as accessing account information or booking appointments.
Auto-Attendant: Automatically routes calls based on the caller’s selection, without interactive features.
An auto-attendant system greets callers and directs them to the appropriate department without human intervention. Benefits include:
Yes, call recording is available for training, compliance, and quality assurance. Recordings are securely stored and easily accessible through your user dashboard.
Call encryption secures VoIP calls by converting data into an unreadable format during transmission. This protects sensitive information and prevents eavesdropping or unauthorized access.
Call whispering allows supervisors to coach agents during live calls without the customer hearing, improving real-time training and support.
Voicemail-to-email converts voice messages into audio files and sends them to your email inbox. This allows you to access and manage voicemails conveniently from any device.
Fax-to-email converts incoming faxes into digital files and delivers them to your email inbox. It eliminates the need for physical fax machines, reduces costs, and provides easy access to documents from anywhere.
Screen sharing allows users to share their computer screen with others during meetings or presentations. It’s a key feature in video conferencing platforms, improving collaboration and understanding.
Yes, we offer number porting so you can retain your current phone numbers.
Call reporting tools provide detailed insights into call volume, duration, missed calls, and agent performance. These metrics help businesses identify trends, optimize staffing, and improve customer service.
Yes, our solutions offer detailed analytics, such as call volume trends, agent performance, and peak call times. These insights help businesses optimize operations and improve customer experience.
Our solutions include failover routing, redundant systems, and cloud-based technologies that keep your communications running even during outages or emergencies.
In most cases, yes. Our systems are compatible with standard VoIP hardware, including IP phones, headsets, and conferencing equipment. Contact us for a compatibility check.
Our video conferencing solutions provide HD-quality video, screen sharing, and recording. These features make it ideal for remote meetings and collaboration.
Yes, our communication systems are compatible with popular CRMs like Salesforce, HubSpot, and Zoho. Integration streamlines workflows by enabling features like click-to-call, automatic call logging, and real-time customer insights.
We prioritize security by offering encrypted communication, firewalls, and proactive monitoring for all our systems, ensuring your data and operations are always protected.
Unified communications (UCaaS) integrates multiple communication tools—like voice, video, messaging, and file sharing—into a single platform. UC simplifies collaboration, enhances productivity, and ensures seamless connectivity across devices.
Unified communications streamline multiple communication tools—like voice, video, chat, and email—into one platform, improving team collaboration, reducing costs, and enabling seamless communication across devices.
Our platform provides features like video conferencing, team messaging, mobile VoIP apps, and file sharing, ensuring seamless communication and collaboration for remote teams. It also includes advanced security to protect sensitive data.
Presence management shows the real-time availability of team members (e.g., available, on a call, or away). It improves collaboration by enabling smarter communication choices.
An omnichannel contact center allows businesses to communicate with customers across multiple channels—like voice, chat, email, and social media—within a single platform. This ensures a seamless customer experience and consistent messaging.
Artificial intelligence or AI call insights analyze call data using artificial intelligence to provide actionable insights, such as sentiment analysis, customer trends, and agent performance. These insights help improve customer service and operational efficiency.
Call recording benefits include:
AI-driven call insights offer:
Mass notification systems ensure timely communication during emergencies or critical events. They deliver alerts via multiple channels—text, email, and PA systems—helping keep employees and customers safe and informed.
Cloud-based mass notification systems are highly reliable, scalable, and allow remote management from any device, ensuring real-time communication during emergencies.
Business SMS text messaging is a communication solution that allows organizations to send and receive text messages using their business phone numbers. It supports one-on-one conversations and mass messaging, making it ideal for customer engagement, appointment reminders, and team collaboration.
Yes, our business text messaging platforms support sending and receiving multimedia messages, including photos, documents, and other file types. This functionality enhances communication by allowing businesses to share detailed information, images, or instructions directly with customers or employees.
Business text messaging offers a wide range of applications and advantages, including:
A few of the benefits of business SMS solutions include:
SD-WAN (Software-Defined Wide Area Network) is a modern network solution that simplifies the management of your business network by routing traffic more efficiently. It enhances connectivity, reduces costs, and improves performance for applications like video conferencing and cloud-based tools.
MPLS: Offers high reliability and is suitable for applications requiring guaranteed bandwidth. However, it can be costly and less flexible.SD-WAN: Provides greater flexibility, cost savings, and optimized application performance by leveraging multiple internet connections.
If your organization handles sensitive data, needs to restrict entry to specific areas, or requires monitoring of who enters your facilities, an access control system ensures security and compliance while offering convenient management tools.
We offer smart card systems, mobile-based access solutions, and biometric systems, customizable to suit industries like healthcare, education, and corporate environments.
These formats define the amount of data encoded on access cards:
Composite access cards, made from PVC and polyester, are more durable than standard PVC cards. They resist wear and tear, making them ideal for high-use environments like hospitals and corporate offices where frequent swiping or scanning is required.
You can reach our support team 24/7 by calling 877-782-8400 or emailing. For existing customers, our customer portal provides quick access to submit a support request and follow up on previous inquiries.
Yes, our team handles updates, maintenance, and system optimization to ensure your solutions run smoothly.
Contact our support team at 877-782-8400 immediately, and we will work to restore your services as quickly as possible.
Reach out to our customer support team and we'll be happy to assist.
Yes, we tailor our communication and security solutions and services to meet the specific needs of your business. Contact our team for a consultation to design a plan that works for you.
Our team will work with you during your implementation to help show you the ropes. We also have a library of resources, training videos, and how-to guides to help you and your team familiarize yourself with your phones and features.