Our Commitment
Verge Network Solutions, LLC is committed to providing our customers with the latest in telecommunications technology solutions. Over the past 20 years, we have established ourselves as the industry leader for service excellence. We stand by our service and solutions by delivering the highest levels of commitment to our customers. We are your partner in business and are here to help you succeed.
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Guaranteed Satisfaction
We offer a 90-day satisfaction guarantee on our communication systems. If you're unsatisfied for any reason within the first 90 days after installation, we'll refund your entire investment.
Exclusive Service Commitment
We deliver a 4-hour response guarantee for emergencies, or you receive 6 months of free Maintenance/Warranty. Emergencies include major malfunctions such as no phone service, station-to-station failure, and more.
Free Remote Programming
Routine Remote Programming is free under our Maintenance Support Agreement for tasks taking less than 30 minutes. We aim to complete service requests within 24 hours, requiring a system modem, IP Address, and/or line access for this service.
Guaranteed Responsiveness – Moves, Additions, & Changes
We aim to accommodate your requested schedule for system changes within 48 business hours. Our standard service hours are 8:00 a.m. to 5:00 p.m., Monday through Friday (excluding holidays), with after-hours and weekend support available at an additional cost.
Communications Coordination
We serve as your exclusive point of contact for all communication needs, managing coordination between local and long-distance providers, handling contract negotiations, service orders, and resolving billing issues. Authorization via a Letter of Agency is necessary for us to act as your representative.
Continuous Education
We understand that your satisfaction extends beyond the initial system implementation. That is why we provide access to end-user training, including unlimited online video training and documentation, throughout your partnership with us. Onsite training is also available at an additional cost.
Professional Staff
With over 90 years of combined experience in the telecommunications and service sectors, our team is well-versed in the challenges that businesses like yours face in streamlining effective communications. We are committed to providing you and your organization with friendly, professional service during every step of your customer journey.
Serving Diverse Industries
Solutions by Industry
From healthcare to finance, education to manufacturing, Verge's advanced communication and network solutions are tailored to meet the unique needs of various industries. Our expertise in delivering state-of-the-art VoIP and network infrastructure services ensures your business thrives in today's competitive landscape. Explore the difference we can make in your industry and experience connectivity that drives success.
