Verge President Shayan Zadeh to Speak at IBAT EDGE 2025

Verge Network Solutions is proud to announce that President Shayan Zadeh will be a featured speaker at the upcoming IBAT EDGE Conference, where he will lead a thought-provoking session on “Revolutionizing Customer Service in Community Banking.”

Taking place in Waco, Texas, from May 6-7, 2025, IBAT EDGE is designed to equip emerging banking leaders with insights and strategies to navigate the evolving financial landscape. Shayan Zadeh, a seasoned entrepreneur and technology leader, will share how AI-driven communication tools can transform the way community banks serve their customers, leading to stronger relationships, improved efficiency, and more personalized banking experiences.

Transforming Customer Engagement

Shayan’s session will provide actionable insights into how AI is reshaping the future of customer service in banking. Key discussion points will include:

• Empowering Employees with AI – How AI tools can assist bank employees by automating routine tasks, offering real-time support, and enhancing efficiency.
• Assessing and Enhancing Agent Performance – Leveraging AI-driven analytics to evaluate agent performance, identify strengths, and refine training programs.
• Summarizing and Analyzing Customer Interactions – Using AI to analyze customer conversations, detect service gaps, and improve overall customer experience.
• Building Stronger Customer Relationships – Exploring how AI can help banks anticipate customer needs, provide tailored solutions, and foster deeper customer trust.

Why This Matters for Community Banks

In the competitive banking environment, customer experience is the key differentiator. AI-powered solutions enable financial institutions to deliver more efficient, responsive, and personalized service, helping them strengthen customer loyalty while optimizing internal operations.

Event Details

Event: IBAT EDGE Conference
Location: Waco, TX
Speaker: Shayan Zadeh, President, Verge Network Solutions
Session Topic: Revolutionizing Customer Service in Community Banking

Verge Network Solutions is committed to helping financial institutions modernize their communication strategies with cutting-edge AI and cloud-based solutions. Join us at IBAT EDGE 2025 to learn how AI can help community banks create smarter, stronger customer relationships.

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